Powerful Phrases for Dealing with Difficult People

How to Manage Work Relationships in a Construct...

Customer Service Training 101

Your service team may represent the first, last...

Powerful Phrases for Effective Customer Service

Dealing with customers isn't easy, they aren't ...

Customer Service Training 101

This invaluable resource is the training manual...

Customer Service Management Training 101

Becoming a great customer service manager requi...

Award Winning Customer Service

Delivering top-of-the-line customer service is ...

Powerful Phrases for Dealing with Difficult People

Difficult personalities at work are unavoidable...

Customer Service Training 101

Don't let your customer interactions go astray....

Customer Service Management Training 101

You've mastered the skills required to achieve ...

Award Winning Customer Service

Delivering top-of-the-line customer service is ...

Powerful Phrases for Effective Customer Service

Say goodbye to rage-inducing customer interacti...

Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Third Edition