6th edition. Contains a book and online resources. Expert authorship, an engaging writing style, and an interesting collection of cases combine to communicate the importance of managing operations and processes within a successful organisation.

Part One INTRODUCTION 1. Operations management 2. Operations performance 3. Operations strategy Part Two DESIGN 4. Process design 5. The design of products and services 6. Supply network design Supplement to Chapter 6 Forecasting 7. Layout and flow 8. Process technology 9. People, jobs and organization Supplement to Chapter 9 Work study Part Three PLANNING AND CONTROL 11. Capacity planning and control Supplement to Chapter 11 Analytical queuing models 12. Inventory planning and control 13. Supply chain planning and control 14. Enterprise resource planning (ERP) Supplement to Chapter 14 Materials requirements planning (MRP) 15. Lean synchronization 16. Project planning and control 17. Quality management Supplement to Chapter 17 Statistical process control (SPC) Part Four IMPROVEMENT 18. Operations improvement 19. Risk management 20. Organizing for improvement Part Five CORPORATE SOCIAL RESPONSIBILITY 21. Operations and corporate social responsibility (CSR)