This timely professional development guide reveals what it takes to recruit-and retain-quality talent by providing smart hiring techniques for interviewing, assessing, and screening applicants.One of the most important jobs of any manager is hiring the right people. Even in organizations with a human resources department, the final hiring decision often falls on a manager who has never been trained in effectively assessing a candidate's character or skill set. Additionally, the interview process itself is fraught with legal pitfalls, making this seemingly simple task one that could become costly and problematic if mishandled. This book teaches the critical techniques for selecting the right person for the job and the strategies that eliminate expensive hiring mistakes.Hire Smart and Keep 'Em: How to Interview Strategically Using POINT lays out a proven method-the POINT process-for recruiting and retaining high quality employees. A renowned business coach, Joan C. Curtis illustrates how interviews can be strategically conducted, demonstrates how illegal interview situations can be avoided, and explains how the latest technology can be implemented to make the whole process go smoothly.

Foreword by Patsy HammettIntroductionONE: What Do You Know about Interviewing?TWO: Recruiting: Finding the Right People to ApplyTHREE: Using Behavior-Based InterviewingFOUR: The Power of Team InterviewsFIVE: Keeping the Interview LegalSIX: How to Create Trust in the InterviewSEVEN: Listen with IntentionalityEIGHT: Prominent Intentional Listening Skills: Probe, Paraphrase, and FlipsideNINE: Less Prominent Intentional Listening Skills: Summary, Reality Test, and ReflectionTEN: Testing the Effectiveness of the Interview: Deciding Whom to HireELEVEN: Sticky Situations in an InterviewTWELVE: Hire Smart and Keep 'Em: Retaining Your Best HiresAppendix A: Answers to Practice ExercisesAppendix B: Action VerbsAppendix C: Interviewer's GuideNotesIndex