Beschreibung:
Drawing on ideas that have been developed in the Australian and UK context, the book delves into the major themes involved in re-imagining the public service workforce and the various forms of capacities and capabilities that this entails. It then explores delivery of this future vision, and its implications in terms of development, recruitment and strategy.
Part 1: Setting the Scene.- Chapter 1. Introduction: imagining the future public service workforce.- Part 2: Major themes in reimagining the public service workforce.- Chapter 2. Boundary Challenges and the work of boundary spanners.- Chapter 3. Supporting Capacities of Public Servants Facing Emotional Labor Demands.- Chapter 4. Narratives and Storytelling.- Chapter 5. Design matters: the implications of design thinking and practice for future public service workforce skills and culture.- Chapter 6. More rave than waltz - why the complexity of public service means the end for hero leadership.- Chapter 7. Empathy, Ethics and Efficiency: 21st century capabilities for public managers.- Part 3: Developing the future public service workforce.- Chapter 8. Developing and recruiting the future public servant.- Chapter 9. Creating a diverse workforce.- Chapter 10. Conclusions.