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Service Operations Dynamics
Managing in an Age of Digitization, Disruption and Discontent
Sofort lieferbar | Lieferzeit: Sofort lieferbar I
ISBN-13:
9783319720173
Veröffentl:
2018
Seiten:
153
Autor:
Henk Akkermans
Serie:
Psychology and Our Planet
eBook Typ:
PDF
eBook Format:
EPUB
Kopierschutz:
1 - PDF Watermark
Sprache:
Englisch
Beschreibung:
This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
Introduction
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