Available to English readers for the first time, this new edition and translation of the successful German book explains how human communication works in an approachable, understandable way. It begins by explaining the central terms and themes of the established communication models by Watzlawick, Schulz von Thun, and Hargie and his colleagues; then continues by expanding on ideas of verbal and non-verbal communication; and finally ties these things together with a clearly structured summary of communication forms. Intercultural differences, stumbling blocks, and concrete fields of application are explored, while practical examples and discussion points throughout the book provide insightful overviews of the material to consolidate what's been learned by the reader. Additionally, ancillary learning materials and end-of-chapter questions are available to test the reader's knowledge.

Chapter 1: Definitions.- Chapter 2: Classical Communication Models.- Chapter 3: An Integrative Model of Hargie and Colleagues.- Chapter 4: Nonverbal Communication.- Chapter 5: Verbal Communication.- Chapter 6: Forms of Communication.