The Human Touch
Personal Skills for Professional Success
Paperback
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ISBN-13:
9781906124915
Veröffentl:
2012
Einband:
Paperback
Erscheinungsdatum:
11.12.2012
Seiten:
254
Autor:
Debra Paul
Gewicht:
445 g
Format:
244x170x14 mm
Sprache:
Englisch
Beschreibung:
All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. The importance of these skills cannot be overstated in today's business world particularly in the light of current economic conditions. Numerous books cover interpersonal skills, but none specifically address their application within professional job roles, in particular those within the IT industry. This book fills that gap, providing guidance on all of the key skills and forming a comprehensive reference manual that will be relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.
List of figures and tables Authors Foreword Acknowledgements Abbreviations 1 THE IMPORTANCE OF PERSONAL SKILLS 2 BUILDING RAPPORT AND SUSTAINING RELATIONSHIPS 3 TEAM WORKING 4 NEGOTIATION AND CONFLICT 5 LEADERSHIP 6 INFLUENCING 7 WRITTEN COMMUNICATION 8 PRESENTATION SKILLS 9 COMMERCIAL AWARENESS 10 COACHING 11 MANAGING EXPECTATIONS 12 FACILITATION 13 CREATIVE PROBLEM SOLVING Index
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