This book is available as open access through the Bloomsbury Open Access programme and is available on bloomsburycollections.com.Trouble in the workplace - whether it is bullying, harassment or stress - is always in the headlines. Yet, in many discussions, the research and statistics that are cited prove unreliable. This book summarizes the largest specialist research programme on ill-treatment in the workplace so far undertaken. It provides a powerful antidote to half-truths and misinformation and offers a new way of conceptualizing trouble at work, moving the discussion away from individualized explanations - and talk of 'bullies' and 'victims' - towards the workplace characteristics that cause trouble at work. The biggest problems arise where organisations fail to create a workplace culture in which individuals really matter. Paradoxically, these are often the organizations which are well-versed in modern management practices.

List of tables and figures Part one Chapter 1. A Bad Day at the Office Part two Chapter 2. Fairness and Rationality at Work Chapter 3. Civility and Respect at Work Chapter 4. Violence and Injury at Work Part three Chapter 5. The Briar Patch Chapter 6. The Office Chapter 7. Permanent White Water Chapter 8. Keeping the Faith Part four Chapter 9. The Troubled Workplace Bibliography Footnotes Index