When your project is people-dependent, how do you get their buy-in?Attitudes and behaviour are the biggest barriers to making changes within organisations. IT process implementation is no different. How do you do it? What is the key? What are the pitfalls?Meet Chris. Chris is assigned a seemingly impossible task - a problem that many previous project managers couldn't fix. Will Chris go the way of previous project managers and be 'given the opportunity to be more successful elsewhere' - or will Chris deliver the objectives and impress company leadership?Find the keysFor this project to be successful, Chris needs to change the way colleagues and superiors approach the problem. Learn from the successes - and mistakes - as you join in the search for workable solutions and attempts to bring colleagues and superiors on board.Unlock the secretsThis innovative work of fiction demonstrates how ITIL best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organisation's particular needs.You will understand:your colleagues and how to obtain their commitment to your objectivehow to communicate your goals in a way that will enthuse othershow to build your own credibilitysome of the pitfalls to avoid when dealing with leadership, peers and subordinateshow to encourage others across the organisation to take ownership of aspects of the processthe difference between 'knowledge' and 'solutions'who your clients are and how to ensure they are happythe importance of communicating the 'Why', as well as the 'What' and the 'How'the importance of measuring and communicating your successesRead this book and get to grips with ITSM in the real worldThis product is accredited by AXELOS, the licensors of official ITIL products.ITIL is a Registered Trade Mark of AXELOS Limited.