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Creating Citizen-Consumers
Changing Publics and Changing Public Services
WEB PDF
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ISBN-13:
9781847878649
Veröffentl:
2007
Einband:
WEB PDF
Seiten:
192
Autor:
John H. Clarke
eBook Typ:
PDF
eBook Format:
EPUB
Kopierschutz:
2 - DRM Adobe
Sprache:
Englisch
Beschreibung:
`This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the "citizen-consumer". It should become a key text for all with an interest in public service reform and the "choice" agenda, as well as consumerism and citizenship' - Ruth Lister, Professor of Social Policy, University of Loughborough
IntroductionChanging Times Perspectives on the Citizen-ConsumerPublic Service Reform The Rise of the Citizen-ConsumerDelivery Problems? Consumerism and Institutional VariationUnstable Encounters Users, Staff and ServicesManaging Consumerism From Policy to PracticeSites of Strain Consumerism and Public ServicesWhat's in a Name? In Search of the Citizen-ConsumerBeyond the Citizen-Consumer
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