The return of emotions to debates about crime and criminal justice has been a striking development of recent decades across many jurisdictions. This has been registered in the return of shame to justice procedures, a heightened focus on victims and their emotional needs, fear of crime as a major preoccupation of citizens and politicians, and highly emotionalised public discourses on crime and justice. But how can we best make sense of these developments? Do we need to create "emotionally intelligent" justice systems, or are we messing recklessly with the rational foundations of liberal criminal justice? This volume brings together leading criminologists and sociologists from across the world in a much needed conversation about how to re-calibrate reason and emotion in crime and justice today. The contributions range from the micro-analysis of emotions in violent encounters to the paradoxes and tensions that arise from the emotionalisation of criminal justice in the public sphere. They explore the emotional labour of workers in police and penal institutions, the justice experiences of victims and offenders, and the role of vengeance, forgiveness and regret in the aftermath of violence and conflict resolution. The result is a set of original essays which offer a fresh and timely perspective on problems of crime and justice in contemporary liberal democracies.

Handle with Care: Emotions, Crime and Justice SUSANNE KARSTEDTPART I: EMOTIONS IN TRANSGRESSION AND CRIME1. Forward Panic and Violent Atrocities RANDALL COLLINS2. Making Sense of 'Senseless Violence' WILLEM DE HAAN3. Shame, Pride and Workplace Bullying ELIZA AHMED AND JOHN BRAITHWAITE4. The Sensual Dynamics of Processes of Personal Reform: Desistance from Crime and the Role of Emotions ADAM CALVERLEY AND STEPHEN FARRALL5. Trends in Crime and Fear: Lessons from Chicago, 1994 -2003 WESLEY G SKOGAN6. Moral Indignation in the East Of England: A Youthful Twist on Ranulf's Ageing Thesis ANNA KING AND SHADD MARUNAPART II: EMOTIONAL EXPERIENCES OF JUSTICE7. Empathy for the Devil: The Nature and Nurture of Revenge LAWRENCE W SHERMAN AND HEATHER STRANG8. Reintegrative Ritual: Restorative Justice and Micro-Sociology MEREDITH ROSSNER9. Shame, Ethical Identity and Conformity: Lessons from Research on the Psychology of Social Influence NATHAN HARRIS10. Procedural Justice, Emotions and Resistance to Authority KRISTINA MURPHYPART III: 'EMOTION WORK' IN CRIMINAL JUSTICE INSTITUTIONS11. Dealing with Defiant Citizens: Building Emotional Intelligence into Police Work BAS VAN STOKKOM12. Managing Prisoners, Managing Emotion: The Dynamics of Age, Culture and Identity ELAINE CRAWLEYPART IV: VIOLENCE, RECONCILIATION AND CONFLICT RESOLUTION: DEALING WITH COLLECTIVE EMOTIONS13. Alienation, Love and Hate as Causes of Collective Violence THOMAS J SCHEFF14. Dealing with Emotions in Peacemaking JOHN D BREWERPART V: DEMOCRACY AND PENAL SENTIMENTS15. Divided Sympathies: David Hume and ContemporaryCriminology RICHARD SPARKS16. The Power and Limits of Populism: An Illustration from Recent Penal Developments in New Zealand JOHN PRATT17. Playing with Fire? Democracy and the Emotions of Crime and Punishment IAN LOADER