How do software and other technical systems come to be adopted and used?

"A topic of significant interest to the CSCW, IT and IS communities is the issue of how software and other technical systems come to be adopted and used. We know from considerable research that people use systems in many ways, and that the process of incorporating them in their everyday activities can require a great deal of effort. One way of understanding adoption and use is by considering artifacts as resources in people's environments.

Artifacts and Their Development.- The Birth of an Organizational Resource: The Surprising Life of a Cheat Sheet.- The Zephyr Help Instance as a CSCW Resource.- Co-Realization: Toward a Principled Synthesis of Ethnomethodology and Participatory Design.- Figuring Out How to Figure Out: Supporting Expertise Sharing in Online Systems.- Contextualizing Influences-Language, Trust, and Time.- Representational Gestures as Cognitive Artifacts for Developing Theories in a Scientific Laboratory.- Distributed Cognition and Joint Activity in Computer System Administration.- Representation, Coordination, and Information Artifacts in Medical Work.- Theorizing: Coordination, Co-realization, and Structuration.- Reach, Bracket, and the Limits of Rationalized Coordination: Some Challenges for CSCW.- Down in the (Data)base(ment): Supporting Configuration in Organizational Information Systems.- Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations.- Reflections and Conclusions: Toward a Theory of Resources.