We live in an information age. In both our personal and professional lives, we are consistently bombarded with data in various forms; through our interactions with technologies in our homes and workplaces, we are also constantly generating data. Information has arguably become the most valuable resource of all businesses. With the right data - and the appropriate tools for gathering and processing it - the key to success for any organization seems to be within easy reach. When correctly utilized, data analytics can contribute to the construction of meaningful information patterns, identifying opportunities to boost profitability, and improve product quality and service delivery. However, the essential problem lies in the sheer quantity of available data. With such a tsunami of information, it can be difficult to know where to start. This book aims to be a starting point for implementation.

Chapter 1: Learning from clients to improve decision-making in the legal industry By Gill Eapen, founder and CEO of Decision Options, and Aileen Leventon, Esq., principal at Edge International Chapter 2: Achieving client-centricity through data and technology By Jennifer Roberts, data scientist at Intapp Chapter 3: Your law firm through the financial lens By Ariela Tannenbaum, CEO of Advanced Financial Analytics and principal at Edge International Chapter 4: Emotional data in the practice of law By Ronda Muir, Esq., principal and founder of Law People Management LLC Chapter 5: Lessons learned in data analytics... By Melaina Fireman, senior manager of business intelligence and database services at Goodwin Procter LLP Chapter 6: Four ways to use data and analytics for business development By Michelle Murray, chief marketing officer at Cahill Gordon & Reindel LLP Chapter 7: A legal data analytics journey By Kesney Fontes, data analytics manager at WilmerHale Chapter 8: Mind and heart - how to promote the necessity of business analytics in a resistant culture By Paige Keith, chief financial officer at Hawkins Parnell Thackston & Young LLP