Beschreibung:
Consulting in Complex and Changing TimesOrganizations face challenges today that are too messy and complicated for consultants to simply play doctor: run a few tests, offer a neat diagnosis of the "problem," and recommend a solution. Edgar Schein argues that consultants have to jettison the old idea of professional distance and work with their clients in a more personal way, emphasizing authentic openness, curiosity, and humility. Schein draws deeply on his own decades of experience, offering over two dozen case studies that illuminate each stage of this humble consulting process. Just as he did with Process Consultation nearly fifty years ago, Schein has once again revolutionized the field, enabling consultants to be more genuinely helpful and vastly more effective.
Contents1. I Am the consultant and I Don't Know What to Do!2. What Is New in Humble Consulting?3. The Need for a Trusting and Open Level Two Relationship4. Humble Consulting Begins with the First Conversation5. Personalization: Enhancing the Level Two Relationship6. The Humble Consulting Focus on Process7. The New Kinds of Adaptive Moves Concluding Comments: Some Final Thoughts on How to Be Really Helpful