Schein, E: Humble Inquiry; The Gentle Art of Asking Instead
Beschreibung:
We live, says Ed Schein, in a culture of Tell. Rather than trying to genuinely relate to other people we tell them what we think they need to know or should do based on assumptions we've made about them. But telling makes people feel inferior-it shuts them down. This is particularly true of interactions between superiors and subordinates, and that's where it's particularly problematic. In today's complex, interconnected, rapidly changing world hierarchy means nothing-anybody anywhere could have that vital fact or insight that could mean the difference between success or disaster. A free flow of information is crucial.
Introduction: Creating Positive Relationships and Effective Organizations 1 Humble Inquiry 2 Humble Inquiry in Practice-Case Examples 3 Differentiating Humble Inquiry from Other Kinds of Inquiry 4 The Culture of Do and Tell 5 Status, Rank, and Role Boundaries as Inhibitors 6 Forces Inside Us as Inhibitors 7 Developing the Attitude of Humble Inquiry Notes Acknowledgments Index About the Author Author Awards
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