In this book, experts in the field describe best practices based on their experiences in corporate libraries worldwide.With information driving today's global economy, corporate librarians must become even more proactive in their daily assignments. Best Practices for Corporate Libraries will help them do just that through a series of papers that offer an international array of opinion and practice methods.This book showcases current practices in corporate library functions and suggests best practices for current librarians. It also examines some of the changes in librarianship that have arisen from changes in how information is provided and how corporations are now organized. Topics covered include library service functions, return on investment, measurements and evaluation, collaboration, communication and outreach in corporations, managing changes in the corporation and in the library, and legal issues such as intellectual property concerns. Drawing from the experience of 25 contributors, the book includes chapters covering corporate libraries in the United States, United Kingdom, India, Barbados, and Nigeria.

IllustrationsIntroductionMarjorie J. Porter and Sigrid E. KelseyI. Services and Facilities1. From Reference Desk to Desk Set: The History of the Corporate Library in the United States and the UK before the Adoption of the ComputerAlistair Black2. Libraries as Hubs in the New WorkplaceElliot Felix and Shirley Dugdale3. Intellectual Property and the Corporate Library: Understanding Best Practices in Information Sharing in U.S. OrganizationsRebecca K. Miller4. Collaboration in Corporate LibrariesJobish Pachat and M. ManjulaII. Communication and Networking5. User Feedback from Corporate Library Advisory Boards of STM Publishers: Useful Input for New Product Development, Pricing & Licensing and Relationship Building: A Summary of Experiences of Springer's Global Corporate Advisory Boards and a Summary of a ROI Study at Four Large R&D CompaniesChris C.P. Kluiters and Will Hires6. The Rise of Unconferences for Professional Networking and Knowledge Sharing: A Case Study of "LibCampBangalore"M. NandeeshaAppendices A-BIII. Management7. Corporate OutsourcingJoyce Fedeczko and Deborah Schwarz8. Systems Thinking for SuccessSara R. Tompson and Lorri A. ZippererIV. Marketing and Demonstrating Value9. Best Practices for Aligning the Mission and Marketing the Services of the Corporate LibraryAmy Affelt10. Value Creation, Assessment, and Communication in a Corporate LibraryLeifang He, Binu Chaudhuri, and Deborah Juterbock11. Measuring Value in Corporate LibrariesValerie J. RyderV. Change Management and Reorganization12. Application of Technology and Change Management in Staff DevelopmentSue Brewsaugh and Vicki ValleroyAppendices A-F13. Corporate Librarian's Survival Kit for Organizational RealignmentValerie J. RyderVI. Current State of Libraries14. Sustaining Corporate Libraries in Barbados: A SurveyBeverly Hinds and Judith Toppin15. Patterns for Improving Web Use Quality by Corporate Libraries in Low-Income CountriesSamuel C. Avemaria Utulu and Adetoun Sote16. Life as a Corporate Librarian at the Software Engineering InstituteSheila L. Rosenthal and Melissa J. HarveyGlossaryMarjorie PorterIndexAbout the Editors and Contributors