Mediating Interpersonal Conflicts
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ISBN-13:
9781597528375
Veröffentl:
2006
Einband:
Paperback
Erscheinungsdatum:
01.08.2006
Seiten:
306
Autor:
Mark Umbreit
Gewicht:
388 g
Format:
216x140x17 mm
Serie:
Restorative Justice Classics Series
Sprache:
Englisch
Beschreibung:
Conflict is a normal and predictable part of life. How we respond to it, however, determines whether or not the conflict will be destructive. Mediating Interpersonal Conflicts is an up-to-date presentation showing how the techniques of negotiation and mediation can be applied in resolving a wide range of conflicts in families, communities, schools, and workplaces. Dr. Umbreit not only clearly outlines the communication, negotiation, and mediation skills involved in effective resolution of interpersonal conflict, he moves the reader beyond the mechanics of mediation to what he calls "a journey of the heart" through a humanistic mediation model that addresses the emotional context of the conflict.
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