Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
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ISBN-13:
9781576759011
Veröffentl:
2009
Erscheinungsdatum:
01.05.2009
Seiten:
288
Autor:
John Kador
Gewicht:
349 g
Format:
214x141x19 mm
Sprache:
Englisch
Beschreibung:
There's nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt. And certainly we all have occasion to apologize ourselves maybe more often than we realize. But we don't need more apologies, says John Kador we need better ones. Too many people just go through the motions, missing out on the power of apology to restore strained relationships, create possibilities for growth, and generate better outcomes for all.
Introduction: Apology is the First Resort PART I PRACTICING APOLOGY Chapter 1 The Age of Apology Chapter 2 Why We Apologize and What It Accomplishes PART II THE FIVE DIMENSIONS OF EFFECTIVE APOLOGY Chapter 3 Recognition Chapter 4 Responsibility Chapter 5 Remorse Chapter 6 Restitution Chapter 7 Repetition PART III APOLOGIZE FOR RESULTS Chapter 8 When, Where and How to Apologize Chapter 9 How to Accept (and Reject) an Apology Chapter 10 Apology and Forgiveness Chapter 11 Obstacles to Wholehearted Apology Chapter 12 The Best Apology Possible: Ten Apology Do’s and Don’ts Chapter 13 Talking about Apology: Frequently Asked Questions Chapter 14 What Can I Do Now? Five Apology Practices Notes Acknowledgments Index About the Author
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