When leaders learn how to manage the emotions and drama in their organizations, conflict can be made healthier. Nate Regier uses the Drama Triangle Model and the Compassion Cycle to show leaders how to exercise compassion, not passion, and turn the negative energy of conflict into a positive energy for increased productivity and growth.Conflict without Casualties fills a gap by showing leaders at any level how to leverage positive conflict. Practical, insightful, challenging, relevant. -Dan Pink, New York Times bestselling authorMost organizations are terrified of conflict in the workplace, seeing it as a sign of trouble. But Nate Regier says conflict is really just a kind of energy and can be used in positive or negative ways. Handled incorrectly, conflict becomes drama, which is costly to companies, teams, and relationships at all levels. Avoiding, managing, or reducing conflict is a limited alternative. Instead, Regier explores the interpersonal dynamics that perpetuate drama in organizations through a concept called the Drama Triangle and offers an alternative: the Compassion Cycle. The Compassion Cycle allows leaders to balance compassion and accountability, transforming conflict into a growth experience that enables organizations to achieve significant gains in energy, productivity, engagement, and satisfaction in relationships. Provocative and illuminating, the concepts Regier shares will turn conflict from an experience to be avoided into a partner for positive change.

ContentsAcknowledgments ix Introduction 1PART 1 | CONFLICT WITH CASUALTIES: DRAMA IS KILLING US 7Chapter 1 | Conflict:The Big Bang of Communication 9Chapter 2 | Drama:Misusing the Energy of Conflict 13Chapter 3 | But I'm Just Trying to Help!:Good Intentions, Unintended Consequences 33PART 2 | A FRAMEWORK FOR POSITIVE CONFLICT: COMPASSIONATE ACCOUNTABILITY CAN CHANGE THE WORLD 45Chapter 4 | Compassion: Not for the Faint of Heart 47Chapter 5 | Compassion and the Cycles of Human Civilization: Will We Get It Right This Time? 75PART 3 | CONFLICT WITHOUT CASUALTIES USER MANUAL: PUTTING NEXT ELEMENT'S COMPASSION CYCLE TO WORK 87Chapter 6 | Violators Will Be Prosecuted: Three Rules of the Compassion Cycle 89Chapter 7 | Warning! Drama Approaching!: Three Leading Indicators 103Chapter 8 | It's All about Choices: Three Choices to Move 111Chapter 9 | Coaching Accountability When There's No Drama: Match and Move 129Chapter 10 | The Formula for Compassionate Conflict: Confronting Drama with Compassionate Accountability 147Chapter 11 | Conflict without Casualties: Preparing to Struggle with 163Appendix A | Personal Development Guide 181Appendix B | Preparing for Conflict: Building My ORPO Bank 191 Notes 195Glossary of Terms and Phrases 197Index 201About the Author 207