This book explores how concerns can be raised about the NHS, why raising concerns hasn't always improved standards, and how a no-fault open culture approach could drive improvements.The book describes a wide range of mechanisms for raising concerns about the NHS, including complaints, the ombudsman, litigation, HSIB, and the major inquiries since 2000, across the various UK jurisdictions. The NHS approach is contextualised within the broader societal developments in dispute resolution, accountability, and regulation. The authors take a holistic view, and outline practical solutions for reforming how the NHS responds to problems. These should improve the situation for those raising concerns and for those working within the NHS, as well as providing cost savings. The no-fault approaches proposed in the book provide long-term sustainable solutions to systemic problems, which are particularly timely given the impact of the COVID-19 pandemic on the NHS.The book will be of interest to academics, researchers, ADR practitioners, practising lawyers, and policy makers.

Provides an evidence-based way to drive forward improvements accompanied by cost savings

1. IntroductionPart One: The NHS2. Our Wonderful NHS3. The Long Term Plan4. The NHS Patient Safety Strategy5. NHS Policy on Responding to MistakesPart Two: Raising Concerns6. Mechanisms for Dealing with Staff Concerns7. NHS Complaints8. UK Health Service Ombudsman9. Clinical Claims Against the NHS10. Public Inquiries and Reviews11. The Health Services Safety Investigation Branch12. Complaints to RegulatorsPart Three: Raising Standards13. Raising Concerns and Raising Standards14. Conclusion