Most books about continuous and process improvement are written in a textbook format with straightforward information and plenty of graphs and charts to convey the points being made. Sometimes, even the best step-by-step instructions can escape even the most adamant of followers for an improvement method in determining exactly how to apply what the

Foreword, Preface, Acknowledgments, Authors, Chapter 1 The Meeting, Chapter 2 Preliminary Strategy Session, Chapter 3 Aviation Dynamics-The First Visit, Chapter 4 The Plant Tour, Chapter 5 Aviation Dynamics-Day 2, Chapter 6 The Hospital Visit, Chapter 7 Aviation Dynamics-The Strategy, Chapter 8 Becky Leaves the Hospital, Chapter 9 MRO Strategy-Day 1, Chapter 10 MRO Strategy-Day 2: Morning, Chapter 11 MRO Strategy-Day 2: Afternoon, Chapter 12 The Hospital-Preliminary Strategy, Chapter 13 Hospital Improvement Team, Chapter 14 Aviation Dynamics-The Return Visit, Chapter 15 MRO-Scheduling Discussion, Chapter 16 Hospital Executives, Chapter 17 Follow-Up Meeting-Hospital Executives, Chapter 18 MRO Scheduling Rollout, Chapter 19 MRO Review and Training, Chapter 20 Hospital Wait Times, Chapter 21 Emergency Room-Wait Time Reduction, Chapter 22 MRO-Unscheduled Maintenance Strategy, Chapter 23 The Finale