Beschreibung:
The Quality Improvement Field Guide covers the key aspects that quality professionals need to know to attain mastery in their field. After reading this book, readers will not only gain an understanding of the key quality improvement concepts, but will also gain the practical insight required to implement them correctly. Describing each quality method with sufficient detail so that readers can immediately apply them, this book is an ideal guide for anyone new to the field of quality as well as experienced quality professionals who need a quick overview.
An Introduction to Quality. Quality Management. Quality Deployment. Quality Tools. Failure Prevention and Detection. Measurement System Analysis. Statistics for Quality Control. Continuous Quality Improvement. Complaints Management. Measuring Devices. References. Glossary. Index.