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Root Cause Analysis
A Step-By-Step Guide to Using the Right Tool at the Right Time
Sofort lieferbar | Lieferzeit: Sofort lieferbar I
ISBN-13:
9781482258806
Veröffentl:
2014
Seiten:
154
Autor:
Matthew A. Barsalou
eBook Typ:
PDF
eBook Format:
EPUB
Kopierschutz:
0 - No protection
Sprache:
Englisch
Beschreibung:
This book covers root cause analysis (RCA), with an emphasis on using quality tools to empirically investigate issues. It starts with the theoretical background and then provides step-by-step instructions for performing RCA using various quality tools. The book explains how to use plan-do-check-act (PDCA) together with the scientific method and quality tools when investigating quality failures. The tools and concepts presented are appropriate for both the manufacturing industry and service industry.
Introduction to Root Cause Analysis. The Scientific Method and Root Cause Analysis. The Classic Seven Quality Tools for Root Cause Analysis. The Seven Management Tools. Other Tools for Root Cause Analysis. Exploratory Data Analysis and Root Cause Analysis. Customer Complaint-Related Root Cause Analysis. Example of a Root Cause Analysis. Root Cause Analysis Quick Reference. Introduction to Root Cause Analysis. The Science of Root Cause Analysis. The Classic Seven Quality Tools. The Seven Management Tools. Other Quality Tools for Root Cause Analysis. Exploratory Data Analysis. Customer Quality Issues.
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