Essential reading for those needing to get to grips with the latest and most powerful techniques available to skilled marketers.Direct and Digital Marketing in Practice is the essential manual for all managers, marketers and students. Incisive and thorough, the text has been fully updated to reflect the continuing impact and future implications of the Internet on marketing. This new 3rd edition is one of the only comprehensive textbooks written entirely by current practising professionals. It explains in detail the powerful offline and online techniques available to direct marketers today. Direct and Digital Marketing in Practice covers vital issues such as: · the new marketing landscape; · gaining customer insight; · maximising returns on marketing investment;· integrating traditional and digital media; · campaign planning and budgeting;· offline and online metrics:· testing and statistics; and· developing compelling propositions.Direct and Digital Marketing in Practice is an ideal reference tool, presenting detailed explanations of key concepts with practical examples and case studies. The book ensures that each point is relevant and memorable, and made in a real-world context. Written for managers looking to expand and enhance customer reach, students on MBA courses, and those taking professional qualifications, the book provides an invaluable and up-to-date guide to marketing best theory and practice in our increasingly digital and online age.

Section One: The New Marketing Landscape1. Direct and Digital Marketing Today2. The Online RevolutionSection Two: Gaining Customer Insight3. Collecting Customer Information4. Using Your Information5. The Marketing DatabaseSection Three: Customer Centric Planning6. Developing the Strategic Plan7. Integrated Marketing Communications - Brand Management in the Digital Age8. Managing the Customer Journey from Acquisition to RelationshipSection Four: Integrated Marketing Communications9. Campaign Planning10. Planning Offline Media11. Planning Digital Media12. Developing Compelling PropositionsSection Five: Implementation and Analysis13. Productive Effective Creative Work14. The Power of Testing15. Closing the Loop - Customer Service and Fulfilment Operations16. Direct and Digital Marketing Matrics17. Ethics and the LawAppendix 1 GlossaryAppendix 2 Weblinks and toolsAppendix 3 Reading ListIndex