Utilizing the 3Ms of Process Improvement in Healthcare supplies step-by-step guidance on how to use the 3Ms of change leadership to improve healthcare processes.

Foreword, Acknowledgments, Preface, About the Author, 1. Overview of Process Improvement and the 3Ms, 2. Change Leadership, 3. Resistance to Change and Process Improvement, 4. Process Improvement Methodologies, 5. Roadmap for Process Improvement, 6. Chartering the Process Improvement Work, 7. Stakeholder Analysis, 8. Finding the Root Causes, Improving, and Controlling, 9. Utilizing the 3Ms: Measure, Manage to the Measure, and Make It Easier, 10. What to Measure, 11. Measure Risk to Achieve High Reliability, 12. Measurement as a System, 13. How to Share and Communicate Measurements, 14. 3Ms: Manage to the Measure, 15. 3Ms: Make It Easier, 16. High Reliability, 17. Summary, Appendix 1: Roadmap for Performance Excellence, Appendix 2: Process Improvement Foundational Tools, Appendix 3: The Emancipation Proclamation, Appendix 4: Charter Template, Appendix 5: Stakeholder Analysis Template, Appendix 6: Hand Hygiene Data Collection Sheet, Appendix 7: Hand Hygiene Compliance Chart for Posting, Appendix 8: Measure Data Collection Tool, Appendix 9: FMEA Severity, Occurrence, Detection Tables, Appendix 10: The Soda Drink Challenge to Learn Attribute Agreement Analysis