The first book to bring together both advocates and critics of the personalisation agenda in English social care services to debate key issues.

Part 1: Introduction and Overview; Introduction ~ Catherine Needham and Jon Glasby; Taking Stock of Personalisation ~ Catherine Needham and Jon Glasby; Making it Real: from Putting People First to Think Local, Act Personal ~ Sarah Carr; Part 2: The Challenges of Personalisation; Resource Allocation Systems: complex and counterproductive? ~ Lucy Series; Safeguarding, risk and personalisation ~ Jill Manthorpe; Can personalisation work for older people? ~ Liz Lloyd; Personalisation: where do carers fit? ~ Wendy Mitchell, Jenni Brooks and Caroline Glendinning; Self-funders: the road from perdition? ~ Melanie Henwood; Part 3: Frontline Perspectives; Managing a direct payment ~ Christine Bond; Beyond 'being an employer': developing micro markets ~ Sian Lockwood; What about the workforce? ~ Helga Pile; A view from social work practice ~ Victoria Hart; Part 4: Personalisation in the NHS - Personal Health Budgets; Managing a personal health budget: Malcolm's Story(book) ~ Colin Royle; Evaluation of the personal health budget pilot programme ~ Julien Forder and Karen Jones; PHBs: a threat to the NHS? ~ Colin Slasberg; Where next for personal health budgets? ~ Vidhya Alakeson; Part 5 - Responses and Conclusions; Advancing the positives of personalisation/person-centred support: a multi-perspective view ~ Peter Beresford; After Personalisation ~ Simon Duffy; Conclusion: glass half full or glass half empty? ~ Jon Glasby and Catherine Needham.