This book offers readers an insider's assessment of doctor-patient communication and provides patients with strategies for making the most of their doctor's visits.

PrefaceAcknowledgmentsDedicationsChapter 1: The Most Frequent ProcedureChapter 2: Visit Time and Clock TimeChapter 3: What We Want as Patients: Lessons from Communication ScienceChapter 4: The Doctor as a Professional - in Our EyesChapter 5: Measuring How Good Our Doctors AreChapter 6: Telling Our Story: Taking the Time to Express Our Health Concerns to Ourselves and OthersChapter 7: Make The Most of the Visit Through MindfulnessChapter 8: How To Communicate Even While Intimidated, Limited, Uncomfortable, or Under-EducatedChapter 9: What We're Talking About: Negotiating The Agenda With the DoctorChapter 10: Acknowledge - and Use - Emotion and MotivationChapter 11: How To Talk to the DoctorAbout What Makes You Nervous, Embarrassed, or Grossed OutChapter 12: Making Healthy Communities with Healthy CommunicationChapter 13: Learning How to Want Less: Creating a Resource-Sparing Medical Culture Together with Our DoctorsChapter 14: Transforming Our Health Care System Through Communication and CollaborationBibliography