Diversity in business and other organizations has been a goal for more than a quarter of a century, yet companies struggle to create an inclusive work place. In Reinventing Diversity, one of America's leading diversity experts explains why most diversity programs fail and how we can make them work. In this inspiring guide, Howard Ross, uses interviews, personal stories, statistics, and case studies to show that there is no quick fix, no easy answer. Acceptance needs to become part of the culture of a company, not just a mandated attitude. People still feel alienated because of their race, language, gender, sexuality, ethnicity, or culture. Many of these prejudices are unconscious and exclusions unintentional. Only through challenging our own preconceived notions about diversity can we build a productive and collaborative work environment in which all people are included.

One Song Introduction: A Personal Journey Chapter 1: Why Does It Matter? Chapter 2: Why Most Diversity Programs Haven't Succeeded Chapter 3: The Background is Background Chapter 4: The Conundrum of Community Chapter 5: Uncovering the Background of Diversity Chapter 6: Transforming Cultural Competency Into Competitive Advantage What is Cultural Competency? Chapter 7: Paradigm Shift Two, How Can We Know Bias When We Can't Even See It In Ourselves? Chapter 8: Memes, Myself and I: Understanding Perceptual Identity Chapter 9: Developing Diversity Mastery: Understanding Your Wiring Chapter 10: "It's the System, Stupid!"Paradigm Shift Three: Moving From Events to Culture-Based Systems Change Chapter 11: The Eight Basic Principles of Organizational Community Chapter 12: Creating Cultures that Work Chapter 13: Walls Come Tumbling Down Chapter 14: A New Way Home Endnotes Acknowledgements Bibliography Index