This book explains the concept of adding value and shows staff at libraries and other organizations why they need to take steps now to ensure they are adding new value to their communities-whether it be a local town or neighborhood, a faculty and student body, or a school.Value is at the core of every organization's purpose. Without value, organizations die. Libraries-as well as museums, archives, and galleries-have traditionally added value to their communities through their collections and services, but yesterday's collections and services are no longer enough. In order to remain sustainable, today's libraries, archives, museums, and galleries must explore new ways to add value that resonate in the lives of their customers.This unique book explains how addressing the "5 C's" of adding value-content, context, connection, collaboration, and community-enables organizations to find new ways to invigorate their services, better serve their communities, and thrive today and tomorrow. It addresses adding value in the context of other key topics, such as crowdsourcing, embedded librarianship, makerspaces, self publishing, and repurposing spaces. Filled with charts, tables, screenshots, and other visual representation, this is a useful and provocative guide that anyone interested in vesting in the successful future of libraries, archives, and museums needs to read.

AcknowledgmentsIntroduction1 Adding ValueLogic ModelBusiness ModelValue PropositionIntangible ValueSummaryChecklist for Adding ValueNotes2 How Libraries Have Traditionally Added ValueTaylor's Value-Added ModelVariations on the Taylor ModelOther ModelsWays Libraries Add Value-The Customer's PerspectiveDesigning Services around OutcomesSurplus ValueSummaryNotes3 The Times Are Rapidly Changin'Trends Impacting SocietyWhat Are the Implications for Libraries?SummaryNotes4 Ways to Add Even More ValueLibraries Are ObsoleteKey QuestionsStrategic PlanningStrategic TriangleBlue OceanMethods to Add Even More ValueSummaryNotes5 ContentDigitizationFrameworksUser-Contributed ContentInformation PortalsSelf-PublishingLibrary-Provided Social ContentSummaryChecklist for Adding Value to ContentNotes6 ContextMethods to Provide ContextVisualization ToolsDisplaying ContentPhysical ContextSummaryChecklist for Adding Value Using ContextNotes7 ConnectionThe Embedded LibrarianInnovationEngaging in ConversationsGetting in the FlowCustomer ServiceRepurposing SpaceMakerspaceCommunity Publishing PortalsSupporting Economic DevelopmentCatalyst for Civic EngagementSummaryChecklist for Adding Value Using ConnectionsNotes8 CollaborationThe OEDCrowdsourcingTypes of CrowdsourcingReasons for CollaborationTypes of CollaborationSuccessful CollaborationWhy Engage Our Communities?SummaryChecklist for Adding Value Using CollaborationNotes9 Collaboration in Libraries, Museums, and ArchivesThe New York Public LibraryThe National Library of AustraliaThe National Library of the NetherlandsThe Library of CongressThe National Library of FinlandThe British LibraryThe National Library of WalesRijks Museum in AmsterdamThe University of Iowa LibrariesThe University of OklahomaThe University of OxfordUniversity College LondonThe U.S. National ArchivesOther ProjectsTips for CrowdsourcingSummaryNotes10 CommunityThe Concept of PlatformLibrary as PlatformThe Physical Library PlatformValue CreationSummaryChecklist for Adding Value Using CommunityNotes11 Stepping Up-To LeadRespond to Customer NeedsRethinkFunding PerspectiveCultureContinuous InnovationShape a Digital IdentityReconsider Your MetricsSummaryChecklist for Adding ValueNotes12 Adding Personal ValueListen, Observe, ReadLink and ConnectFocus on What MattersContribute Your ThinkingSlow DownHave FunA Business Model For You!SummaryChecklist for Adding ValueNotesAppendix: Business Model WorkbookRecommended ReadingsAuthor IndexSubject Index