Lean for the Public Sector
The Pursuit of Perfection in Government Services
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ISBN-13:
9781439840221
Veröffentl:
2010
Erscheinungsdatum:
14.12.2010
Seiten:
224
Autor:
Bert Teeuwen
Gewicht:
478 g
Format:
256x179x17 mm
Sprache:
Englisch
Beschreibung:
Packed with international case examples, Lean for the Public Sector begins with coverage of the basic philosophy of Lean before detailing specific methods for improving public sector processes. It considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The author provides a clear explanation of methods such as 5S, kaizen, standardization techniques, and Value Stream Mapping shaped to Lean Government. His approach provides a reality-based view of value-added services and waste in the public sector.
Introduction. The Seven Deadly Losses. Improving with Teams. Structural Improvement with the Kaizen Circle. Value Stream Mapping. Reorganize with Lean. Reorganize the Shop Floor with 5S.
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