Since the first edition was published in 1992, there has been a tremendous amount of change in the arena of human services organizations. This book in many ways laid a critical framework of viewing human service organizations as a separate entity than mainstream organizations and management. It sets the foundation to view human services differently because human services organizations work on people and therefore have a different set of principles to take into consideration. It presented the idea of viewing human services organizations as organizations that process people as raw material (people processing or people changing).

Chapter 1: Introduction - Yeheskel HasenfeldPART I: UNDERSTANDING HUMAN SERVICE ORGANIZATIONSChapter 2: The Attributes of Human Service Organizations - Yeheskel HasenfeldChapter 3: Theoretical Approaches to Human Service Organizations - Eve Garrow and Yeheskel HasenfeldPART II: SOCIAL POLICY AND ORGANIZATIONAL RESPONSESChapter 4: Human Service Organizations and the Politics of Practice - Evelyn Z. BrodkinChapter 5: The U.S. Nonprofit Human Service Sector: A Creeping Revolution - Kirsten A. Grønbjerg Chapter 6: Organizational Forms as Moral Practices - Yeheskel Hasenfeld PART III: ORGANIZATION-ENVIRONMENT RELATIONSChapter 7: The Emergence of Hybrid Organizational Forms: Combining Identity-Based Service Provision and Political Action - Debra C. Minkoff Chapter 8: The Political Economy of Contracting and Competition - Steven Rathgeb SmithChapter 9: A Preliminary Theory of Interorganizational Network Effectiveness: A Comparative Study of Four Community Mental Health Systems - Keith G. Provan and H. Brinton MilwardPART IV: ORGANIZATIONAL LEADERSHIP, IDEOLOGIES, AND CULTUREChapter 10: Leadership Styles and Leadership Change in Human and Community Service Organizations - Hillel SchmidChapter 11: Rape Crisis Centers: Helping Victims, Changing Society - Patricia Yancey MartinChapter 12: Organizational Culture and Climate: Implications for Services and Intervention Research - Anthony L. Hemmelgarn, Charles Glisson, and Lawrence R. JamesPART V: SERVICE TECHNOLOGIES, CONDITIONS OF WORK, AND EMOTIONAL LABORChapter 13: Service Technologies and the Conditions of Work in Child Welfare - Brenda D. SmithChapter 14: Human Service Organizational Technology: Improving Understanding and Advancing Research - Jodi R. SandfortChapter 15: Emotional Labor in the Human Service Organization - Mary Ellen Guy, Meredith A. Newman, Sharon H. Mastracci, and Steven Maynard-MoodyPART VI: ORGANIZATIONAL DIVERSITYChapter 16: Human Services as "Race Work"? Historical Lessons and Contemporary Challenges of Black Providers - Celeste Watkins-HayesChapter 17: Diversity and Organizational Performance - Michàlle E. Mor Barak and Dnika J. TravisPART VII: WORKER-CLIENT RELATIONSChapter 18: Discretion in Human Service Organizations: Traditional and Institutional Perspectives - Michael R. SosinChapter 19: Worker-Client Relations: Social Policy in Practice - Yeheskel HasenfeldPART VIII: ORGANIZATIONAL DETERMINANTS OF SERVICE EFFECTIVENESShapter 20: Linking Organizational Factors to Substance Abuse Treatment Outcomes: Multilevel Correlates of Treatment Effectiveness - Toorjo GhosePART IX: ORGANIZATIONAL CHANGE AND INNOVATIONChapter 21: Organizational Change in Human Service Organizations: Theories, Boundaries, Strategies, and Implementation - Hillel SchmidChapter 22: Innovation in Human Service Organizations - Kristina JaskytePART X: ADVOCACY AND SOCIAL CHANGEChapter 23: The Policy Advocacy Role of Human Service Nonprofits: Incentives, Involvement, and Impact - Jennifer E. MosleyChapter 24: Social Movement Service Organizations: The Challenges and Consequences of Combining Service Provision and Political Advocacy - Megan Meyer