Beschreibung:
The authoritative second edition of an already established work, this book focuses on the organization and human resource changes that have taken place in the international airline industry in recent years. It will be of great interest to managers in all areas of the airline industry, as well as to students of air transport and personnel/human resource management.
Contents: External Relations: Relations with customers; Relations with the state and human resource management in airlines; Relations with investors, suppliers, the general public and competitors and human resource management; Airline organization and external relations. Internal Relations: Theory of airline organization; Elements of airline organization. Industrial Relations and Human Resource Management: Industrial relations. Human Resource Management and Other Management Functions: Airline production management and human resource management; Finance and human resource management; Personnel management; Bibliography; Index.