Beschreibung:
Introduces public management students and government and nonprofit administrators to the practices of Knowledge Management. This book focuses on knowledge management techniques in government agencies, and it covers such concepts as collecting, categorizing, processing, distributing, and archiving critical organization data and information.
List of Tables, Figures, and Boxes, Introduction, Part 1. Foundations of Knowledge Management, Part 2. Transforming Government with KM, Part 3. KM Systems in the Public Sector, Part 4. Stories of Public-Sector KM in Action, Glossary, Bibliography, About the Author, About the Invited Contributors, Index