People working in high-risk environments need to be sensitive to others' reactions to critical stress. Critical incident stress management (CISM) is now a well-established method in crisis intervention and one that is needed within aviation. This book describes the various methods and elements of the CISM model, as well as their interventions.

Chapter 1 Introduction, Joachim Vogt, Jörg Leonhardt; Chapter 2 Importance of CISM in Modern Air Traffic Management (ATM), Ralph Riedle; Chapter 3 Critical Incident Stress Management in Aviation: A Strategic Approach, Jeffrey T. Mitchell; Chapter 4 Critical Incident, Critical Incident Stress, Post Traumatic Stress Disorder - Definitions and Underlying Neurobiological Processes, Jörg Leonhardt, Joachim Vogt; Chapter 5 Critical Incident Stress Management Intervention Methods, Jörg Leonhardt; Chapter 6 A Brief History of Crisis Intervention Support Services in Aviation, Jeffrey T. Mitchell; Chapter 7 Critical Incident Stress Management in Air Traffic Control (ATC), Jörg Leonhardt; Chapter 8 Critical Incident Stress Managementin Airlines, Johanna O'Flaherty; Chapter 9 Critical Incident Stress Management at Frankfurt Airport (CISM Team FRAPORT), Walter Gaber, Annette Drozd; Chapter 10 Case Study Lake Constance (Überlingen), Jörg Leonhardt, Carol Minder, Sabine Zimmermann, Ralf Mersmann, Ralf Schultze; Chapter 11 Training in Critical Incident Stress Management - Principles and Standards, Victor Welzant, Amie Kolos; Chapter 12 Cost Benefit Analysis of a Critical Incident Stress Management Program, Joachim Vogt, Stefan Pennig Appendices;