An up-to-date review of theory and research on how gender affects communication at work, it considers 'new' workplaces such as e-business and non-managerial work as well as cross-cultural dimensions and service sector work. The book encompasses a wide geographic perspective with research findings on a variety of business cultures.

Chapter 1 Gender and Communication at Work: An Introduction, Mary Barrett, Marilyn J. Davidson; Part 1 Gender and Communication Situations in the Employment Lifespan; Chapter 2 Gendered Performance and Communication in the Employment Interview, Patrice M. Buzzanell, Rebecca J. Meisenbach; Chapter 3 The Effect of Gender on the Transfer of Interpersonal Communication Skills Training to the Workplace, Kathryn S. O'Neill, Carol D. Hansen, Gary L. May; Chapter 4 Women and Promotion: The Influence of Communication Style, Jennifer J. Peck; Part 2 Gender, Communication and Organizational Boundaries: Linkages and Violations; Chapter 5 Gender Issues in Workplace Groups: Effects of Gender and Communication Style on Social Influence, Linda L. Carli; Chapter 6 Gender and Advisor-Client Communication, Joan Mulholland; Chapter 7 Gender, Communication and International Business, Beverly D. Metcalfe; Chapter 8 Gender, Violation and Communication at Work, Jeff Hearn, Wendy Parkin; Part 3 Gender and Communication Channels in Special Workplace Environments; Chapter 9 Communication Channels and Gender Structures at Work, Catherine W. Ng, Laura Byra; Chapter 10 Women's Work: The Language Use of Call Centre Representatives, Margaret Franken, Catherine Wallace; Chapter 11 Putting Gender in its Place: A Case Study on Constructing Speaker Identities in a Management Meeting, Judith Baxter; Chapter 12 Communication and Gender Issues in an Italian Medical Emergency Control Room: A Case Study, Isabella Paoletti; Part 4 Communicating to Get Things Done; Chapter 13 Gender, Leadership and Communication, Leonie V. Still; Chapter 14 'We Don't Need Another Hero!': Organizational Storytelling as a Vehicle for Communicating a Female Archetype of Workplace Leadership, Su Olsson; Chapter 15 Negotiating while Female: Research and Implications, Alice F. Stuhlmacher, Rebecca B. Winkler; Chapter 16 Gender and the Expression of Emotion in Organizations, Theresa A. Domagalski; Part 5 The Future: Gender and Computer-mediated Communication at Work; Chapter 17 Gender and Electronic Discourse in the Workplace, Rob Thomson; Chapter 18 The Email Gender Gap, Niki Panteli, Monica Seeley; Chapter 19 Gender and Diffusion of Email: An Organizational Perspective, Mark J. Brosnan; Chapter 20 Gender, Group Composition and Task Type in Virtual Groups, Victor Savicki, David A. Foster, Merle Kelley;