Since the 1990s, heritage studies has emerged as a distinct academic field, and practices and rhetoric drawn from mainstream corporate management and strategic planning have become widespread, but the highly interdisciplinary nature of heritage has brought in a wide diversity of perspectives that has sometimes posed challenges to mutual understanding. Based on fifteen years of field work done by a group of scholars at the Department of Management, University of Bologna, this book is an in-depth investigation of management practices rather than policies, based on a variety of case studies from China, Italy, Malta, Turkey, and Peru. The authors take the issue of management in heritage seriously, but also take into account the role of other disciplines within heritage organizations. In particular, they focus on sustainability in terms of financial resources, human resources, knowledge management, and the relationship with the audience and communities of scholars. This book will be of interest to management scholars interested in heritage management, to heritage professionals who face managerial issues in their daily practice, and to arts management students all over the world.

Chapter 1 International Perspectives on Management and Cultural Heritage, LucaZan; Part 1 Managerialization and Change; Chapter 2 Arts Organizations and the Transformation of the Public Sector, PaoloFerri, LucaZan; Chapter 3 The International Museum of Ceramics Between Two Narratives, MariaLusiani, LucaZan; Chapter 4 Failure to Change, PaoloFerri, LucaZan; Chapter 5 The Turkish Model of Decentralization in Cultural Heritage, DanielShoup, Sara BaraldiBonini, LucaZan; Part 2 Institutional Settings and Business Models; Chapter 6 Institutional Settings and Business Models, MariaLusiani, LucaZan; Chapter 7 Managerial Transformation at Heritage Malta, MariaLusiani, LucaZan; Chapter 8 Institutional Design and the Business Model of Machu Picchu, LucaZan, MariaLusiani; Part 3 Change and Business Plans; Chapter 9 Planning, MariaLusiani, DanielShoup, LucaZan; Chapter 10 Master Plans at Machu Picchu, LucaZan, MariaLusiani; Chapter 11 Byzantine Planning in Istanbul, DanielShoup, LucaZan; Part 4 The Heritage Chain; Chapter 12 The Heritage Chain, Sara BoniniBaraldi, LucaZan; Chapter 13 The Micro Level, LucaZan, Sara BoniniBaraldi; Chapter 14 The Macro Level, Sara BoniniBaraldi, DanielShoup, LucaZan; Part 5 Between Policies and Practices; Chapter 15 Between Policies and Practices, Sara BoniniBaraldi, LucaZan; Chapter 16 Best and Worst Practices in Cultural Policy, LucaZan, Sara BoniniBaraldi, FedericaOnofri; Chapter 17 Indirect Policies, Sara BoniniBaraldi, PaoloFerri, MariaLusiani, LucaZan; Chapter 18 Taking Management Seriously in Heritage Studies, LucaZan;