The key to greater success, meaning, and joy at work? Connect First!

PREFACE PART IESTABLISH RESPECT1 SMILEActivate Immediate Connection 2 SAY "PLEASE"It Implies Freedom to Comply (or Not) 3 SAY "THANK YOU"The People You Neglect Can Undermine Your Success 4 CALL PEOPLE BY THEIR NAMESIgnite Attention and Recognize Individuality 5 OFFER PRAISEPride Is Rocket Fuel 6 GOT IT? THEN SAY SO!Help Coworkers Manage Their Time 7 PROVIDE FEEDBACKIt Benefits Everyone PART IIENGAGE ALL OF YOUR SENSES8 SEE EVERYBODYThose on the Margins Often Have Greater Perspective 9 LISTEN TO INSPIREDeepen the Conversation by Responding Without Words 10 SILENCEBe Quiet Together 11 TOUCHIt Transforms an Interaction 12 EAT TOGETHERFood Is Bait for Conversation and Creates Connection PART IIIBECOME POPULAR13 BE PRESENTShowing Up Is Just the Start 14 SHARE INFORMATIONNews Is a Virtual Valium 15 BE A MAGNETBecome the Person People Want to Be With 16 KNOW HOW TO ENTERFirst Impressions Stick 17 TELL STORIESConnect by Hacking Your Colleagues' Right Brains 18 DON'T JUST DO SOMETHING, SIT THERE!Luxuriate in Not Having an Immediate Solution 19 CHALLENGE NEGATIVE THINKINGStop Noise Pollution 20 HAVE A POINT OF VIEWCultivate an Informed Perspective 21 YOU DON'T ALWAYS HAVE TO BE RIGHTTrust Me on This, I'm Not Wrong PART IVGROW LOYALTY22 ENSURE ROLE CLARITYProvide the Context and Permission 23 CONNECT JOBS TO THE LARGER MISSIONThere's Always a Why 24 OFFER THE GIFT OF TIMEWe All Have Too Much to Do 25 KNOW WHEN YOU ARE DONEClear Goals Enable You to Declare "Finished" 26 THERE'S PLENTY FOR EVERYONE!Assume an Abundance-Not Scarcity-Mentality 27 BANK SOCIAL COLLATERALGive Now to Succeed in the Future 28 STROKE THEIR NARCISSISMAll Egos Need a Little Love 29 CREATE RITUALSCelebrate Success and Grow from Mistakes 30 GENERATE JOY AND LAUGHTEREnergize Your Workplace PART VRESOLVE CONFLICT31 STAND IN SOMEONE ELSE'S SHOESExperience Their Point of View 32 DECODE YOUR COLLEAGUES' EMOTIONAL CLUESThey're the Key to Connection and Success 33 APOLOGIZEDon't Justify or Explain Why 34 ACCEPT THAT YOU WON'T BE UNDERSTOODSometimes the System Isn't Ready for Your Ideas 35 NEGOTIATE A PSYCHOLOGICAL CONTRACTMutually Commit to Extreme Honesty 36 ADVOCATE FOR YOURSELFThe Discomfort Will Be Worth It 37 NAME THE ELEPHANTIt's Taking Up Way Too Much Room 38 BE A SIMPLIFIER, NOT A COMPLICATORMake Precision Execution Seem Easy PART VIFIGHT FEAR39 STEP OUTSIDE YOUR COMFORT ZONEBeing a Little Terrified Is Good for You 40 INVITE OTHERS INTake the First Step 41 BE A GRACIOUS HOSTTackling the Hard Stuff Is Easier WhenEveryone Is Comfortable 42 BE A PERSON FIRST!Help Strangers Feel Less Strange 43 FOCUS ON FACILITATIONBoost the Quality of Conversations by Attending to Details 44 BUILD A BRIDGEConnect Through Nonwork Interests and Experiences 45 CREATE THE GROUP YOU WANT TO BE PART OFThere's Energy and Power in Numbers 46 BE PRACTICALLY OPTIMISTICInstill Hope PART VIIHAVE A BIG IMPACT47 EXPLORE THE UNKNOWNThe Future Depends on It 48 HONOR HISTORYLet the Past Propel You Forward 49 EMBRACE AGING AT WORK60 Is the New 30 50 LEVERAGE YOUR PLATFORMMake a Difference 51 CHALLENGE THE STATUS QUOUnleash Intergenerational Energy 52 DREAM AUDACIOUSLYMove Beyond Success to Significance ACKNOWLEDGMENTS REFERENCES INDEX