From the nation's leading experts in healthcare safety-the first comprehensive guide to delivering care that ensures the safety of patients and staff alike.

Foreword: Thomas H. Lee, MD, MScAcknowledgmentsIntroduction: Craig Clapper, PE, CMQ/OEChapter 1: The History of the Modern Safety MovementGary Yates, MDChapter 2: Introduction to Safety Management SystemsCarole Stockmeier, MHAChapter 3: Safety Science and High Reliability Organizing (HRO)Craig Clapper, PE, CMQ/OEChapter 4: An Introduction to HRO Leadership SkillsSteve Kreiser, CDR (USN Ret.), MBAChapter 5: Universal Skills for Preventing HarmShannon M. Sayles, MS, MAChapter 6: Communication, Collegiality, and TeamingDavid Varnes, CDR (USN Ret.), MSAEChapter 7: Just CultureJudy EwaldChapter 8: Measurement and Control LoopsCheri Throop, RN, and Martin WrightChapter 9: Learning SystemsTami Strong, RN, MSN-HCQChapter 10: Workforce SafetyEmily Halu, RN, MSN, and Joseph CabralChapter 11: High Reliability Organizing and the Patient ExperienceDeidre Mylod, PhD, Stacie Pallotta, MPH, and Thomas H. Lee, MD, MScEpilogue: High Reliability Organizing's Full PromiseJames Merlino, MDNotesIndex