This book serves as a guide to sales professionals, new consultants, management engineers, and administrators seeking to assess simple clinic or medical practice operations.

About the Author. SECTION I Introduction. Chapter 1 - Why Write this book. Chapter 2 - How to Sse this Book. SECTION II Overview on Clinics Including the People and Payers. Chapter 3 - General Questions to Help Understand a Clinic or Medical Practice. SECTION III Patient Throughput, Patient Flow, and Capacity. Chapter 4 - Questions to Understand How Patients Access Care or Patient Access. Chapter 5 - Questions to Understand the Basics of the Clinic Capacity. Chapter 6 - Questions to Understand what Happens before the Patient Visits. Chapter 7 - Questions to Understand Location of a Clinic and a Location Strategy for the Clinic. Chapter 8 - Questions to Understand how Patients Arrive and Register. Chapter 9 - Questions to Understand How Patients get Roomed. Chapter 10 - Questions to Understand the Provider Exam and Provider Workflow. Chapter 11 - Questions to Understand Patient Discharge and Patient Treatment. Chapter 12 - Questions to Understand Patient Care Happening Between Visits. SECTION IV Key Capacity Concepts and Variables to Assess. Chapter 13 - Questions to Understand the Care Team. Chapter 14 - Questions to Understand Patient Scheduling and Provider Schedules. Chapter 15 - Questions to Understand How the Provider is the Capacity Constraint. Chapter 16 - Questions to Understand the Total Provider Capacity. Chapter 17 - Questions to Understand How Physical Space is Used and Managed. Chapter 18 - Question to Understand the Equipment and Technology Used. SECTION V Key Infrastructure Concepts. Chapter 19 - Questions to Understand Leadership and Management Systems. Chapter 20 - Questions to Understand the History of the Clinic. Chapter 21 - Questions to Understand the Strategy and Overall Challenges to Consider. Chapter 22 - Questions to Understand the Key Measurements. SECTION VI Closing. Chapter 23 - Conclusion and What's Next? APPENDIX A Checklist of all Questions. Index.