Beschreibung:
This third edition of Total Relationship Marketing confirms it as a classic text on the subject of relationship marketing and CRM, areas which have become accepted - and debated - parts of marketing but are currently undergoing dramatic change.
Chapter 1 Relational Approaches to Marketing; Chapter 2 Classic Market Relationships; Chapter 3 Special Market Relationships; Chapter 4 Mega Relationships; Chapter 5 Nano Relationships; Chapter 6 Marketing Metrics and Return on Relationships; Chapter 7 RM and the network organization; Chapter 8 RM/CRM - Drivers of a Paradigm Shift in Marketing;