Provides an updated view of knowledge management strategies of knowledge-intensive business services (KIBS) by focusing on how those firms manage innovation in their value chains and at the territorial level. Offers an original analysis of key processes of KIBS, specializing in design, professional firms and information technology.

List of Tables List of Figures Acknowledgements Contributors Exploring Knowledge-Intensive Business Services: An Introduction; E. Di Maria, R. Grandinetti B. Di Bernardo KIBS And Knowledge Dynamics In Client-Supplier Interaction; I.Miles Knowledge Angels, Creative Behaviors and Emerging Innovation Modes: Observations from Alsace, Baden-Württemberg and Catalonia; E.Muller, A.Zenker &J.Carlos Ramos Knowledge Dynamics and Knowledge Commodification of KIBS in Time and Space; S.Strambach How Knowledge-Intensive Business Services Upgrade their Customers: Evidence from Russia; M.E.Doroshenko KIBS Roles in KIBS Industries; A.Alvisi Creativity Versus Standardization In Knowledge-Intensive Business Services: A Real Trade-Off?; M.Bettiol, E.Di Maria, R.Grandinetti Innovation and Co-Production In Computer Services: The Case of Complex Software Solutions In The Fashion & Retail Industry In Italy; M.Paiola Knowledge Dynamics In Third-Party Logistics: Balancing Exploitation and Exploration Through Service Architectures; A.Cabigiosu, D.Campagnolo, A.Furlan &G.Costa The Role of Entrepreneurs' Human and Social Capital In Knowledge-Intensive Business Services; M.Gianecchini &P.Gubitta Is There A Connection Between Geographic Clustering And KIBS Innovation?; R.Shearmur &D.Doloreux Urban Density and Vertical Disintegration: The Case of Service Firms In Milan; R.Antonietti &G.Cainelli Competitive Strategies In Knowledge-Intensive Business Services Evidence From Lombardy; N.Corrocher, L.Cusmano &A.Morrison Appendix Bibliography Index