Beschreibung:
Outsourcing is a major international phenomenon in business today. The areas of Information Technology and Management represent a unique case for outsourcing, both in terms of benefits and potential interorganizational problems.
1. Changing Business Models 2. The IT Outsourcing Phenomenon 3. Contracts 4. Offshore Outsourcing 5. Business Process Outsourcing 6. Structuring Responsibilities 7. Partnership Risk Management 8. Governance of IT Outsourcing 9. Governance Factors - The Recipient 10. Governance Factors - The Provider 11. Governance Factors - The Relationship 12. Looking Forward