Performance Through Learning is a practical guide to the key issues surrounding knowledge management from a human resource perspective and provides incisive insights into developing a strategy linked to organizational learning. The authors present a framework and model that practitioners within organizations can adapt to increase performance through learning using knowledge management tools. The book is divided into two parts and includes: *An overview of theory *Case studies and practitioner stories from a range of KM initiatives *Tools and techniques for implementing an effective KM strategy. Written by a respected international author team, the book provides an understanding of the theory that supports knowledge management in the current business environment. Drawing upon real-life examples across a variety of organizational settings, from large global financial and professional services firms, to multinational oil and mining companies, to a small charity in the voluntary sector

Part 1 Setting the Context for Knowledge Management as a Method for Organizational Learning; Chapter 1 The Knowledge Management Mandate; Chapter 2 A Framework for Performance Through Learning to Produce Results; Chapter 3 Going Deeper; Chapter 4 Creating a Culture for Learning; Chapter 5 Structures That Support Learning; Chapter 6 The Bottom Line-Measuring Knowledge Management Initiatives; Part 2 Voices of Experience: Applying Knowledge Management Tools; Chapter 7 British Petroleum's Knowledge Management Journey, Nick Milton, Carol Gorelick; Chapter 8 Knowledge Management in the Aid and Development Sector, Nick Milton; Chapter 9 Knowledge Management in Business Performance at BP Well Engineering, Nick Milton; Chapter 10 Implementing Knowledge Management Within De Beers, Nick Milton, Ian Corbett; Chapter 11 Knowledge Fuel for Fighting Fires, Shanil Haricharan, Sandra Fowkes; Chapter 12 Where Did We Start? Building Our Own Knowledge Park at Old Mutual, Antonia Gillham; Chapter 13 Generating Capabilities in Communities of Practice, Debra Wallace, Hubert Saint-Onge; Chapter 14 Building a Membership Firm Through Practice Communities at Arthur Andersen, Stephen John; Chapter 15 Piloting Knowledge Management, Felicia DeVincenzi, T. J. Elliott; Chapter 16 Knowledge Management at Shell, Vikas Bhushan; Chapter 17 Assessing Readiness to Successfully Implement a Knowledge Management Strategy, Balisi Bonyongo, Nischal K. Sancho;