Supervisors, project managers and CEOs should find this book useful as it deals with an emerging global reality - culturally diverse people of both genders in the workplace. The new workplace environment demands that employees be selected, evaluated and promoted on the basis of performance competency, regardless of sex, race, religion or place of origin. Focusing on workplace diversity instead of concepts of "majority" and "minority" allows managers to offer all personnel equal opportunities. Affirmative action is now aimed at developing human potential. Diversity is becoming a worldwide phenomenon. Written from the North American viewpoint, this book examines the key concepts that drive American plants and offices today which are likely to be realities overseas tomorrow, and the concepts espoused in this book can be applied universally. The book fills a gap in management education and development. It is a practical manual designed to teach and encourage managers to lead and strengthen the human resources of an organization.

Chapter 1 "We Are All Immigrants" And Other Headlines For The 21St Century; Chapter 2 When Systems Crash; Chapter 3 Your Mouth, Your Tiger; Chapter 4 Mastering The Unspoken Language Of Culture; Chapter 5 Leading and Motivating a Multicultural Workforce; Chapter 6 Managing a Diverse Staff; Chapter 7 The Gifts of Feedback; Chapter 8 Reweaving the Organizational Fabric; Chapter 9 Caution! Women and Men at Work; Chapter 10 All Roads Lead to Empowerment;