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Managing Quality
ISBN-13:
9781136008900
Veröffentl:
2012
Seiten:
256
Autor:
Des Bell
eBook Typ:
PDF
eBook Format:
EPUB
Kopierschutz:
2 - DRM Adobe
Sprache:
Englisch
Beschreibung:
Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality. It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.
Preface; Quality as a strategic issue; Quality management systems; Determining the capability for quality; Design control and management; Control of quality; Managing quality costs; The organization of quality; Teamwork for quality; Training for quality; Assessment of quality; Bibliography; Index.
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