This new edition on web development will concentrate on new technological advances since 1997 and show how the web has transformed communication throughout the world.

Contents: Preface. Part I: Digital Strategy: Planning in the 21st Century. D.J. Mayhew, Introduction. A. Sears, Universal Usability and the WWW. M. Kurosu, A Cultural Comparison of Website Design From a Usability Engineering Perspective. Part II: Analyze Phase: Techniques and Processes. D.J. Mayhew, R.G. Bias, Cost-Justifying Web Usability. L. Kowalski, Web User Interface Development at Oracle: How the Evolution of the Platform Influenced Our Products' Human-Factors Efforts. R. Opaluch, Usability Metrics. J. Ratner, Learning About the User Experience on the Web With the Phone Usability Method. Part III: Design and Evaluation Phases--Research in Ease-of-Use and Innovative Perspectives. M.P. Czerwinski, K. Larson, Cognition and the Web: Moving From Theory to Web Design. J. Lazar, Y. Huang, Designing Improved Error Messages for Web Browsers. M. Hassenzahl, Character Grid: A Simple Repertory Grid Technique for Website Analysis and Evaluation. M-C. Chen, J.R. Anderson, M-H. Sohn, Eye-Hand Coordination During Web Browsing. P.R. Vora, Designing Friction-Free Experience for E-Commerce Sites. C. Johnson, Y-M. Cheng, Web Support for Context-Sensitive Interaction. E.H. Chi, Scent of the Web. J. Aberg, N. Shahmehri, Live Help Systems. B.P. Bailey, L.J. Gurak, J.A. Konstan, Trust in Cyberspace.