|
| Der Artikel wird am Ende des Bestellprozesses zum Download zur Verfügung gestellt. |
Evaluation of Library and Information Services
Beschreibung:
Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
Introduction1. Identifying performance issues for evaluation2. Quantitative methods3. Qualitative methods4. Pitfalls and progress5. Case studies and future developments6. Performance measurement for the electronic library7. Further reading8. List of organisations
Kunden Rezensionen
Mehr zum Thema
Folgen Sie uns auf:
