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Understanding, Managing and Implementing Quality
ISBN-13:
9781134596157
Veröffentl:
2002
Seiten:
254
Autor:
Jiju Antony
eBook Typ:
EPUB
eBook Format:
EPUB
Kopierschutz:
2 - DRM Adobe
Sprache:
Englisch
Beschreibung:
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
List of figures, List of tables, List of contributors, Acknowledgements, Glossary, Introduction, PART I Developing a strategic orientation for Quality Management, PART II Quality improvement tools and techniques for the twenty-first century, PART III Case studies in Quality Management, Index
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