Beschreibung:
Topical and taking a bold stance in the contentious debate surrounding performance in the public sector, this new edition shows readers how performance thinking has a substantial impact on the management of public organizations.
Part 1: 1. An Introduction to Performance Measurement 2. The Perverse Effects of Performance Measurement 3. The Dynamics of Performance Measurement: Five Laws Part 2: 4. Design Principles for Performance Measurement 5. Trust and Interaction 6. Content and Variety 7. Dynamics: Towards Lively Performance Measurement Part 3: 8. Conclusions and Three Paradoxes