A fully revised and updated 8th edition of the highly renowned international bestsellerThe 8th edition of this highly acclaimed bestseller is thoroughly revised with every chapter having been updated with special attention to the latest developments in marketing.Marketing Plans is designed as a tool and a user-friendly learning resource. Every point illustrated by powerful practical examples and made actionable through simple, step-by-step templates and exercises. The book is established as essential reading for all serious professional marketers and students of marketing, from undergraduate and postgraduate to professional courses for bodies such as CIM. Above all it provides a practical, hands-on guide to implementing every single concept included in the text.New chapters and content include:* A 'Does it Work' feature throughout demonstrating examples of real successes using the processes in the book* More substantial coverage of consumer behaviour to balance the book's focus with B2B planning* Digital techniques and practices brought fully up to date* Also includes a comprehensive online Tutors' Guide and Market2Win Simulator for those who teach marketing strategy

Preface and Acknowledgements viHow to Use This Book to Achieve the Best Results viiiLearning Features xTutors' Guide xiiAn Important Note to the Reader From the Authors xiiiPart One The Marketing Planning Process and the Output 1Chapter 1 Understanding the Marketing Process 3Chapter 2 The Marketing Planning Process: The Main Steps 39Chapter 3 The Customer and Market Audit Part 1: Understanding Markets and Market Segmentation 77Chapter 4 The Customer and Market Audit Part 2: Understanding Customer Needs and Developing Value Propositions 139Chapter 5 The Customer and Market Audit Part 3: The Product Audit 165Chapter 6 Setting Marketing Objectives and Strategies 227Part Two The Major Elements of Marketing 273Chapter 7 The Integrated Marketing Communications Plan 275Chapter 8 The Sales and Key Account Plan 327Chapter 9 The Multichannel Plan: The Route to Market 371Chapter 10 The Customer Relationship Management Plan 417Chapter 11 The Pricing Plan 451Part Three Marketing Plans Measurement and Implementation 483Chapter 12 Implementation Issues in Marketing Planning 485Chapter 13 Measuring the Effectiveness of Marketing Planning 537Chapter 14 A Step-by-Step Marketing Planning System 561Conclusion: Guidelines from the authors on world-class marketing 599Marketing Planning: Yes, it really works! Experiences from the real world 603Index 615